Our customer services team are available to assist you via email. Emails ensure that we have
central records of information provided which enables the customer services team to assist
for future reference.
Fabric Details and Descriptions
suitability. It is our priority for all fabrics to be cut continuous, but do not guarantee all
quantities will be supplied in one continuous length. There may be an exception to this, either
when large quantities are ordered from a single product line, or the stock availability may be
in several pieces. In either of these cases one of the customer services team will always
contact you to ensure you are satisfied with the lengths available for your project.
Fabric medium and heavy weight fabrics are generally used for home décor. Fabric weights
are given in each item description.
Design sizes are given on each item description. This will give an idea of the scaling and size
of the design print. All fabric types are susceptible to shrinkage and fading.
Whilst some of the fabrics are always available for immediate shipping, others
have varying lead times. If by chance any of your fabrics are not available from our suppliers
we will offer you the opportunity to choose an alternative fabric of equal value, or refund that
item and send the rest of your order (where applicable).
Colours may vary from those shown on your computer screen. Every care has been taken to
provide accurate photographs of our products but as some computer screens may vary in
colour and contrast, variations may occur. If unsure, most fabrics are available as swatches.
We have made every effort to display as accurately as possible the colours of our products
that appear on the website. As the actual colours you see depend on your computer monitor,
however, we cannot guarantee that your monitor’s display of any colour will be accurate.
Cancellation of Order
prepared shortly after they have been received.
Square is our preferred transaction service provider. It is a secure payment method as it will
accept the following methods for payment on our behalf: Visa Card, MasterCard, Amex and
Shipping and Delivery
We predominantly use Australia Post eParcel to deliver within Australia, however various
carriers are engaged to deliver fabric provided on rolls. Your order will be dispatched within
approximately 1 to 2 working days after payment has been confirmed. Special orders and
pre-ordered fabrics will be dispatched upon arrival from our suppliers; expected delivery
information is provided at time of order placement.
Orders to Western Australian and Northern Territory: Your order may take an additional 7
working days to arrive once shipped.
Should you provide us with the incorrect address or contact information we accept no
responsibility for your order. Please provide an address for delivery rather than a Post Office box
to your country it will show in the drop down box when you try and register at
checkout. Shipping is quoted based on your order quantity and weight of items. Where a
country is not listed , please enquire by email for assistance to request a quotation for
consideration and approval for payment and shipping.
Prices are listed in AUD and exclusive of Australian GST.
Shipping costs are calculated according to the weight of the parcels. Limitations are placed
on the size of the parcel that can be shipped. The maximum length via Australia Post is
105cm. This means in most cases the fabric will need to be folded to be shipped. Please
note we will fold the fabric with the least number of folds as is possible.
Vinyl type fabrics will be folded in the same manner for shipping. We recommend unfolding
these on arrival and initially rolling them to allow the creases to unfold. It is also
recommended to lay the fabric flat in the sun to assist with the removal of creases. A
separate estimate can be provided for fabric to be supplied on a roll. The cost of this can be
provided for your consideration and invoiced separately for payment.
Please check your local customs and duties charges and exemptions related to personal
use. We are not responsible for any duties or taxes incurred from international purchases
carefully checked and cut before they are sent to ensure your goods arrive as have been
ordered. If you believe your item is incorrect, damaged or faulty you must notify us by email to
email@example.com within 5 days of receipt of goods. Once we have received the